In order to set up Paypal payments in Stride you will need to configure your PayPal settings for optimal results.

Sign into your PayPal account and go to Account settings.

Important

Note that for PayPal to work in Stride, the options Auto-Return, PDT (Payment Data Transfer), and IPN (Instant Payment Notification)  must all be configured.

Auto Return (Required)

The Auto Return feature automatically redirects customers to Stride once the payment is processed.

From Website payments, go to Website preferences > Update >Auto return for website payments > Auto return and select “On.”  Enter the address of your Stride database (e.g., https://yourcompany.mystrideretail.com) in the Return URL field, and Save.

Note

Any URL should work. Stride only needs the setting to be enabled since it uses another (auto-generated) URL.

Payment Data Transfer (PDT) (Required)

PDT is how you receive payment notifications, it displays the payment status to the customers, and verifies the authenticity of the payments. From Website preferences > Update, scroll down to Payment data transfer and make sure it is set to “On.”

PayPal should display your PDT Identity Token as soon as you turn on Auto Return and PDT.  If you need the PDT Identity Token, disable and re-enable Payment data transfer to display the token again..

Instant Payment Notification (IPN) (Required)

IPN is like PDT, but gives you more notifications such as chargebacks, etc. To  IPN turn IPN on, go to Website payments > Instant payment notifications > Update and click “Choose IPN settings.”  Enter a Notification URL (same as before for the Auto-Return URL), enable Receive IPN messages (Enabled), and Save.

PayPal Account Optional (Optional)

We advise not to prompt customers to log in with a PayPal account upon payment. The option will still be available for payment, but if it’s enabled it will default this behavior to all customers and may make customers feel like the only payment option is PayPal.  It is better and more accessible for customers to pay with a debit/credit card. To disable that prompt, go to Account Settings > Website payments > Update and select On for PayPal account optional.

Payment Messages Format (Optional)

If you use accented characters (or anything other than primary Latin characters) for customer names or addresses, then you must configure the encoding format of the payment request sent by Stride to PayPal. If you do not, some transactions fail without notice.

To do so, go to your production account. Then, click More Options and set the two default encoding formats as UTF-8.

Once you have completed your setup in your paypal account please send the following information to support@strideretail.com

-PayPal primary account email

-PDT Token

Our team will input this information in your account and finish activating and setting up PayPal in your system.

Please remember:

Paypal is an add-on module and has an additional monthly cost.

Refunds done through PayPal will need to be completed in your PayPal account.

Stride does not provide support for chargeback, charges, or refunds done with PayPal.  

We provide the connection as a service.  Changes from PayPal may cause outages outside of our control.