How to edit Loyalty Points and Gift Card/EWallet Balance manually
How to Check and Update Loyalty Card Balance and Gift Card/eWallet Balance (manually)
1. Go to the Sales Module
2. Click "Products"
3. Click "Discount & Loyalty"
4. Navigate to the loyalty program where you need to edit a customer's points
5. Click "Loyalty Cards"
6. Select the Customer
7. Click the "Balance" field and edit the points. The chatter field shows a detailed view of when points were accrued. Additionally, for the gift or eWallet, the order # and session it was purchased and subsequent order #'s paid by the gift card.
8. To edit gift cards, go to Sales>Products>Gift Cards & eWallets. Click "Gift Card"
9. Click this icon in the top right corner.
10. Find the gift card you need to edit.
11. Click the "Balance" field.